You can request deletion of your Wasel account and associated data at any time.
Two ways to delete
- In the app: Account → Security & Privacy → Delete account.
- By email: send a request from your account email to info@wasel.global with the subject "Delete my data" and your Wasel number.
What is deleted
Your account, profile, Wasel number assignment, message metadata, and token/billing records, subject to limited records we must keep by law (for example, certain financial/transaction records).
About your messages and calls
Your calls are end-to-end encrypted, so there is no call content for us to hold or disclose. Your messages are stored encrypted; Wasel holds your encryption key so your history follows you to a new device, which means we are technically able to access message content — we do not, except where required by law. Deletion removes your account data, your messages, and your encryption key from our servers.
Timeframe
We action verified deletion requests within 30 days and confirm by email.